KrogerFeedback customer survey is an initiative from Kroger Feedback Company to receive the survey and feedback report directly from the customers at

The main reason that customer satisfaction survey is very popular and accepted among its customers is that participation in the Kroger Feedback Survey will automatically register customers in a lucky draw where they can easily win $100 to $ 5,000 of credit cards.


At the end of the successful survey, the customer can purchase gift cards, food cards, etc. These gifts or coupons can be redeemed to any Kroger store.

KrogerFeedback survey is managed by Kroger, which is available at, and this survey or feedback will help you to earn up to 50 fuel points.

Also, KrogerFeedback is an online feedback platform that is launched by Kroger. On Kroger Feedback website, the customers can take part in the survey and feedback process.

           Enter Kroger Survey             or            Give Feedback

KrogerFeedback Survey Requirements

Please understand these eligibility criteria that can help you to access website.

  • The very first requirement is that you will need a smartphone or Laptop with an active internet connection.
  • The only two available languages are English and Spanish
  • Your minimum age should be 18 years.
  • You have to participate in the survey in less than 7 days after your last purchase at any Kroger Store.

These bonus fuel points can be redeemed in future while you make any purchases from Kroger. Gift for groceries, Kroger fuel points or Kroger digital items that can be used to make purchases online at the website.

PurposeTo improve the customer experience.
Rewards50 Kroger Fuel Points Balance
$5000 Cash Reward
Age Limit Minimum 18 Years
Eligible StatesAll states are eligible excluding Florida and New York.
LimitTo enter the survey within 7 days

How to Take Part in Survey?

  1. For participating in the survey KrogerFeedback, Log in at
  2. Enter the date and time of the visit, and also enter the “Entry ID” that is listed in your purchase receipt.
  3. Now, you will need to answer the question that is displayed on the website.
  4. You have to provide your valuable ratings from 1 to 10.
  5. Provide overall satisfaction with Kroger during your last visit to the store.
  6. Evaluate cleanliness, friendliness of staff, overall environment, etc
  7. Also rate the availability of goods, the quality of the goods purchased, the total cost of the paid price, and the accuracy of your order.
  8. Did you face any problem visiting the store? Click “Yes” to write a detailed complaint about these services at
  9. Please rate your chances to visit the store again within the next 30 days.
  10. Also, submit some information to win the prize.
  11. Congratulations! You are now eligible to win the unique validation code to redeem Kroger’s 50 fuel points in balance and you have also entered the lottery to win the Kroger Gift Card balance of $ 5000.

Questions Asked in Kroger Feedback & Survey

We have provided the glimpse of the questions that can be asked on the official website Please understand that the company can change the questionnaire at any time without notice.

  1. Initially, you are asked to confirm the location of Kroger Store that you visited last time
  2. Now, you have to rate your shopping experience on from 1 to 5, (5 is the highest and 1 is the lowest score)
  3. Here, you have to rate: environment, cleanliness, and friendliness of the staff at the store.
  4. Now, please rate the products and items that are available at the store.
  5. How was the quality and the price was reasonable or not?
  6. Now onwards, you have to give some personalized answered based on the questionnaire.
  7. Please enter your Kroger Loyalty Card Number.
  8. Provide information like your name, address, and phone number.
  9. Click on the submit to finally receive your 50 Kroger Fuel points.
  10. You are by default entered into the lucky draw to win $5000 cash prize.

What is Kroger Fuel Points?

Kroger Store mainly offers two types of fuel points, which are Kroger 50 fuel points and Kroger bonus fuel.

It offers Kroger fuel points offered using Kroger Feedback website. Also, you can expect a range of services, and the company will release free money to show gratitude to its loyal customers by offering a chance to provide survey through Kroger Feedback. Anyone who wins the competition can claim the cash prize of $5000, also all others will receive gift cards, as well as 50 fuel points.

But giving away free fuel points is not the real motive of Kroger Company, the real reason is to maintain the service in the top position and deliver high-quality customer satisfaction. The company has recently started such a competition to create enthusiasm for its loyal customers and also get the valuable review to improve its services at all the Kroger Stores.

Kroger Feedback Customer Service

If you are facing any kind of problem while using survey then please don’t hesitate in getting in touch with our customer service support team.

Toll Free number – 1-800-576-43770

Monday – Friday: 8 AM to Midnight EST

Saturday & Sunday: 8 AM to 9:30 PM EST

60 thoughts on “KrogerFeedback

  1. As a long time, loyal customer, I regularly shop at the Kroger oat 5900 East Lake Pkwy McDonough, GA 30253. Manager Jim Pusateri always made sure that sale items were ordered in sufficient quantities to meet, at least the initial demand. I went to the store this Wednesday, the 1st day of the sale, and multiple items were out of stock. I asked to speak to Jim, and was told he had been moved to another location. I find this unacceptable, and Very frustrating. Jim has only been gone a few weeks, and the store is already in decline. Several of my fellow shoppers voiced the same concerns, as we all tried to locate sale items and assistance. This is truly a black eye for your brand, and I truly hope you take this as heartfelt, constructive input.

  2. I am a long time Fry’s customer of the Scottsdale store at 90th & Shea. Today I picked up an Rx for myself which was phoned in last week. This was my third time coming to the store to pick up this Rx for generic Androgel. Some of the delay was caused by having to get a copy of the Rx from the physician. Then there was a delay due to not actually having what your system said you had. Then there was a delay because you did not have the generic. Three times on three different days is excessive. So last night I phoned in another Rx for Xaralto 20mg. This was to be ready today after noon. Nope, didn’t have it. Tomorrow after three. Your staff at the pharmacy are excellent. I believe that you are not carrying enough inventory. Both of the above meds are very expensive. The Xaralto is a popular med. I’m losing patience.

  3. Dear Kroger-
    I was so happy to have the new Kroger at the intersection of Battlefield Blvd and Cedar Road and could not wait to be able to finally get Boar’s Head deli meats close to home. I really like the brightness of the new store and I was happy to see so many familiar favorite Farm Fresh employees back in employment. I’m thrilled to have so many Ukrop’s products available, too. I was dismayed at how small the deli was as I already face this at the Food Lion and Walmart Grocery on Cedar Road and their lack of choices and their lack of Boar’s Head products. Then, to my amazement, I found that this store is not carrying any Boar’s Head deli meats:( I now have to drive right on past Kroger to go to Harris Teeter to get my meats and it is so inconvenient to drive that far! My kids only eat Boar’s Head deli products, so it would be so helpful for me if you carried these products. For now, unless I have an urge for a Ukrop’s product, I’ll keep going to Walmart or Food Lion for regular shopping (as I’ve done since Farm Fresh closed) and Harris Teeter for the Boar’s Head deli meats. Please let me know when you start stocking Boar’s Head so I can start shopping regularly at Kroger, which I would certainly prefer!
    Ritta Cunningham

  4. The new Kroger on Battlefield would be wonderful to shop at (I like the layout, people, bright lights, selection on most products) if you carried Boar’s Head deli meats. The deli is certainly lacking and I have to drive right past Kroger to go Harris Teeter to buy my deli meats and cheeses.

  5. When you go to a Super Kroger like in northern Suffolk you are let down by the tiny version that just opened in Suffolk, I love Boar’s Head Deli meats. Disapponited I couldn’t get any at this location. I did like the Edwards’ ham and Cracker Barrel deli turkey. I over heard many complaining about nto getting fresh subs. Please consider adding Boar’s Head Deli meats. Thanks for listening.

  6. I had one of the worst and rudest experiences today at City Market, S. Townsend, Montrose, CO. The cashier was Justice Z. at 3:17pm, 11/9/18.
    First an “older” man swooped up behind me in line and before I had time to unload even 1/2 of my items he put the divider out and started loading his items onto the conveyor. Twice I had to push back his items to allow room for mine. I finally said something to him and he just shrugged me off and said the conveyor kept going and it wasn’t going to stop until something got to the end.

    I asked the cashier to please stop the conveyor so I could load my items onto it. His response was cocky “We just let the robots do the work. They know what is best”. This was just down right rude. On top of it I then had to bag all my items myself.

    Even though I received coupons and incentives to shop at City Market, I will think twice before stopping there again.
    I expect management to rectify this situation and not let it happen again.

  7. My experience at Kroger in Richland, MS was excellent. I am very pleased with the Private Selection brands and the organic brands offered at this location. The staff is well trained, are always friendly and helpful.

    It is just not okay-. Safe food matters! Marianos in Northfield Illinois just does not care-or is inept or both. Today I learned my negative experiences with Marianos are not isolated- On the local Nextdoor app for the communities of Northfield, Wilmette, and Winnetka Illinois, I have read almost 50 comments -in 2 days -from consumers who are fed up with the quality of food, expired products consistently on the shelves and lack of service. How is it possible 6 creamers with an expiration date of 8-2018 are on the shelf in November? How is it possible I purchase a 6 pack of Coke and it is flat? How is it possible for a customer to place a catering order in advance only to have the store call to say the product is not available the day it was needed?
    The Village of Northfield has acknowledged the ongoing problems-and their frustration there are no improvements after they have contacted the Kroger Representative.
    One neighbor said all 45 complaints were forward to your home office-I sure hope this is true.
    Kroger-the complaints are not going away-

  9. I would like to mention here some issues that Canadians face whilst shopping at Frey Meyer stores here in the State of Washington. First of all, you post your flyer on the website very late at night, so that Canadians who go shopping the State of Washington next day cannot see what deals are available.
    I have spoken about this matter to the management of the State of Washington, but they do not have control or say in the matter, it comes strictly from Ohio. Maybe you should post your flyer earlier in the day, so that next day when Canadians go shopping, have some ideas or deals that would enhance their shopping.
    If Canadian go shopping, say on Tuesday, instead of Wednesday, when your flyer in the operation, management should give consideration regarding price difference, so that the customers are not unhappy. You should give consideration to the price that is posted on Wednesday flyer for Canadians who go shopping on Tuesdays, in stead of Wednesdays, and really speaking there is not much difference to give price consideration on Tuesdays, rather than saying the price for Wednesdays stays. Of course, the Canadians are not asking a lot of difference, surely something is better than nothing. I hope you see my point of view in this matter.
    I am really hoping that somebody could call me and speak about this matter so that we have satisfaction in customer service that is offered even at McDonald’s.
    My number is 01-604-525-5985. Thank you

  10. I shopped at the Defiance store 11/14/18. Signs of specials were up all over. When I got home I noticed that I was charged wrong. Back to the store I go this morning (I work third shift). I was told ad had changed (even though signs were up) and customer service opens at 8. Then she walks away. Really good customer service. I tried to do a survey but couldn’t figure out the
    Entry I’d.

  11. Just got off the phone with Lois (customer service desk). Was in on 11/10/18 and purchased 451.06 worth of groceries. When I returned home, I realized I did not have the celery or leeks I had purchased. I use the self-checkout and must have left the bag with those 2 items on the bag “carousel”.
    I had thought everyday about calling, and of course the day took the memory from me.
    Lois was very gracious and told me to simply come in with the receipt and I could get the celery & leeks. Hoping to get there today.
    I actually (very many years ago) worked at that very Kroger when it opened. And have enjoyed being a Kroger customer for years.

  12. I went to a Smith’s store in Bountiful Utah today. I needed some paper dessert plates and ice for Thanksgiving. A wonderful worker helped me find the right ice, and then she checked me out through the self serve check out lane. She didn’t need to do that. But her warmth as well as her assistance were totally voluntary and very much appreciated.

  13. i just involved in a evacuation at Kroger’s Hikes Point. i will Kroger’s a D- .
    a alarm want off and everyone look around to see what was going on.
    i was at the front of the store near the produce, all employees just continued working.
    after a couple of minutes of looking around i went to get some lettuce, and walked to the checkout area.
    i saw about a dozens employees leave the building.
    i went to a checkout lane then back to the U check and wanted in line,
    alarm still going off, more employees left the building
    after 6 to 7 minutes some employees came and ask customers to leave their groceries and carts and leave the building.
    no announcements were ever made.
    i’m in the construction field were safety is NO, 1
    customer safety was not NO 1 today.
    employees took care of themselves first and announcements should have been made.
    luckily no one was hurt
    when i did go back in the store the employees were hard to find.

  14. Since the store has been remolded the help that is in the store doesn’t even know where items are if you are lucky enough to find someone working it seemed like today that there were probably about 5 people and 3 of them were in the meat department the cashier told me there were more than that I thought that if there were they must have been on break
    If you want to get ahold of me my cell phone number is 618 315 2811

  15. I’ve shopped at Krogers for over 50 years I’ve tried other stores but I always come back to Kroger their milk is the best I use a lot of Kroger brands saves money and the food is good I will continue shopping at Kroger’s

  16. I am furious at the way you handle the fuel points – you ALWAYS take the current months points instead of last month’s points that are about to expire so the customer never gets the full value of the points because they never accrue. Every single time I ask the cashier to use the previous months points and they always say that it is automatic – so instead of getting 80 cents off I get 5 cents off and the points expire and I have to try again the next month and it happens every single time.

  17. I had worst experience at the Paseo and Golf Course store in Albuquerque NM
    BUSY and person who waited on me was stressed and not helpful

  18. The Naperville, IL location is rapidly going downhill. Once again I had to finish my shopping by going to Jewel-Osco across the street.

  19. Very clever of Kroger in New Haven, IN to lock 2 or 3 doors in the morning in an attempt to deter customers from entering. Employees wandering around looking at you don’t even bother to direct you to an unlocked door. How about a sign posted on locked doors that states “this door locked between X and X time”? or “Store hours: X to X. Use other door”

  20. I want to commend Floyd Shaw for his honesty and kindness, as I dropped my wallet in the store. He noticed that and in a heartbeat, he patted my shoulder, handing me my wallet.

    Please make sure to recognize his kindness!

  21. I was once again was overcharged $5.48 on a markdown meat. This time I got home before checking my receipt. That will not happen again. I have in the past been charged for 10 watermelon when I only had one in my cart. Have been charged $14.99 for a bag of chips that was $1.49 and so on. You would think with automated scanners this would not happen. This is not a rate thing, happens every couple of months.

  22. Am I valued as a customer? It sure doesn’t feel like it when twice in two days the wait in line to purchase less than 10 items was at least 10 minutes! Why must customers with a few items be subjected to waiting behind carts full of groceries because corporate refuses to open the fast check outs on weekends? Today was a prime example: checkers having to bag the groceries rather than carry out clerks thus slowing the time and with a store full of people, NO fast check out lane open. Really? Give me 10% off the total and I’ll be my own clerk! The self service check outs are a bother, often occur problems and today there were even lines to access them. Greed, avarice, lack of customer service is what I chalk it up to.

    IF I wanted to shop at a store with few clerks, inferiors produce and lack of customer service, there is always Walmart or Safeway. Given the path King Soopers is taking, it is closer to my home and more convenient to go to Walmart or Safeway and corporate’s attitude regarding fast check out lanes is pushing me toward this option.

  23. I shop regularly at the Harrison, OH Kroger Store. I am always very satisfied with this store. Last night I shopped primarily in your vegetable and fruit department. I have never seen it lacking so many items along with it appearing disorganized. You did not even have bananas. I went to customer service to find out if there was an issue and the woman behind the desk had no other reason then the trucks did not show up. The store was very busy and I am sure that customers left unhappy. In fact, I am in business for myself and my client who just left said he shopped at that store last night said he was going to Jungle Jims to shop because he said he visited the Harrison store last night and “they did not even have bananas”.

  24. Kroger is truly a family store. It has all the family needs. And more,

    1, they are very friendly
    2, they will help you load your groceries.
    3, and they have competitive prices.
    PS. And thank heaven for their Plus card.

    • I just want to say that I have been shopping at your Maryland Parkway/Sahara in Las Vegas store at least a few times per week over the past 11 years. Right now, your managers Byron, Alizabeth, and Dotty are your best team ever. Each of them are easy to approach. They are friendly in the sense that my issue matters to them. Each of them has always been immediately eager to help me. Every issue is solved to my satisfaction which I have always believed as fair. Not one of them try to counter my claim as possibly being illegitimate. Whenever I see either of them in the store, I feel secure. I feel like everything around me is going good. I feel like I can just say hi to them if that’s all there is. Thank you.

  25. I’ve heard so many good things about Kroger. I’ve heard the wages are decent. The benefits are better than many companies offer. And then I hear about the Mesquite Texas manager calling police on kids after claiming they shoplift from the store. But the kids had receipts for the items. Ok. At that point, the manager should have profusely apologized, and done something to make the kids feel like welcome customers. Instead he doubles-down and has them charged with trespassing.

    Is this manager still working for the Kroger company as a manager? Doesn’t seem like he’s qualified to take out the trash.

    I understand that he was acting on his own, not directed by store policy. But I hope store policy wouldn’t stand behind someone with such despicable behavior.

    Thank you.

  26. Today at Lexington KY Euclid Ave Kroger, the in-store Starbucks refused to grind a kroger whole-bean coffee I wanted to buy, tho’ they had often done so before. If I can’t get my coffee ground at Kroger, I’ll switch to Trader Joe, that has coffee mills available for customers to use!

  27. I just wanted to let you know how poor service is at store 891 in Zanesville, Ohio. As a retired person after 14 years pf service I was very irritated about the service at this pharmacy. I went to pick up prescriptions that were to be ready at 4 o’clock and one at 3 o’clock. After waiting in line for about 1/2 hour as there were 7 people in front of me; while another customer was at the other register just standing there while a tech proceeded to fill a prescription for him. All the while customers keep having to wait for theirs. When I finally got to the front of the line I expressed my concerns about the situation; only for my tech to say the other person should have asked the customer to take a seat while someone else could fill it; instead of him. as he was suppose to be checking people out. I tell the tech I have 4 for my husband. She informs me that one was still being worked on; the one that should have been ready at 3 o’clock. This was at 4:30. I told to just give me the 3 as I didn’t want to wait any longer. When I finally got out of the line, there were fifteen waiting for service. This is not the first time that the tech filled a prescription. The last time it happened was on a Sunday when they were very short on help. Even though I am a retiree of Kroger; I am seriously giving it great thought of transferring mine and my husband prescriptions to another store; maybe even your competitor Walmart. Something has to be done with pharmacy; even if it takes retraining the whole team. I would greatly appreciate feedback to this problem.

  28. I recently bought the Kroger French vanilla creamer (regular not sugar free) it’s is terrible. It tastes like sugar water and is very thin not thick like creamer normally is, you can about see through it. I’ve bought the Kroger brand before and not had a problem. It seems to just be this one bottle so far that I’ve bought.

  29. On canned Kroger brand whole peeled tomatoes you have the big cans. Where did the smaller go to. You have more diced tomatoes than any other tomatoes.

  30. Dear Kroger,
    The Online Shopping Pickup at the Englewood store at 885 Union Blvd. needs to be reviewed because the process is NOT efficient. I have been with customers at other stores and was very impressed with the operation. So I decided to try the pick up at the Englewood Store. The first time was January 11, 2019. I pulled right into an open pick up spot as there were other open spots also. It took 20 minutes to get my order to my auto. Just to mention the employees were very courteous and professional. It is the wait that is unacceptable. Today (Jan. 18,2019) I again arrived on time at the beginning of MY reserved time 1pm to 2pm. There were 20 cars in front of me. Apparently there was a problem but I would think Kroger Management would be able to meet Customer Expectation instead of just letting cars back up. I called the store asking what the difficulty is at that time. They said the system had crashed???? Someone should have taken charge and honored the customers in their time slot NOT back everyone up! I cancelled my order since I was told I could come back later. I just drove 44 miles round trip. This issue needs to reviewed with corrective action put into place. I forfeited my lunch time to pick up my order. Lucky for Kroger they are making so much money that Customer Satisfaction has dropped down on their goal list.

  31. Tonight we called the Kroger on 11896 west broad street (where we always shop) to order a pizza. last time i was there the nice lady that made my pizza said to call ahead and they will have it ready. so i tries to all, 1st issue i was on hold for over 5 minutes 2nd when i did get to an associate they told me there was no one there to make a pizza. really …on a Saturday night at 6:45 pm. i was very disappointed as i was looking forward to the best bbq chicken you can find.

  32. I have been a life long customer of Smith’s in Logan, Utah. Smith’s has the best prices and selection of any of the grocery stores in the area especially when you use your Smith’s card and take advantage of the sales. However lately I have noticed that many of the sales require an online coupon. I don’t have the ability to download coupons which forces me to pay full price or shop at another store. I guess the point of this email is to tell you that I think requiring an online coupon is a bad idea. There are many customers like me that cannot use the digital coupon and all of your customers should have the same access to the sale prices.

  33. My beloved Copps store in Plover Wi was recently purchased by Kroger. What a disappointment! Product selection has dwindled. The meat selection is poor. On a recent visit the meat case was BARELY filled. The empty spaces highlighted the dried blood everywhere in the case. When asked what happened to the selection of meat I was informed the meat ordered was shorted. This has happened numerous times. Checking out is a frustrating experience. Typically two lanes are opened. One is FORCED to go to the MANY self-check lanes that have taken over. If the two lanes have long lines they will NEVER open a third lane. I have expressed my complaints numerous times to the manager, but apparently this is Kroger’s way of doing business. Greed, profits over customer satisfaction is the business model for this conglomerate. If Kroger comes to your neighborhood… the other way!!!

  34. On January 9 we visited the Redmond, OR Fred Meyer. Though I missed the deadline for the survey, we want you to know that we were deeply impressed with our cashier, Luke, whose attention to us and to his work was remarkable. He was personable and kind, and he bagged our groceries expertly. Rarely have I had someone as efficient. Thank you, Luke and Redmond management, for an excellent experience.

  35. The King Soopers in Arvada, CO. (80th and Wadsworh) used to carry Bud Select 55 Beer. They have recently decided to purge it, even though it was a great seller. I sincerely ask that that decision be re-considered. I know for a fact that Safeway Stores in Colorado will continue to carry it because of the sales. I really regret buying at Safeway, but if King Soopers continues to refuse to stock it, I will have no choice. Thank you!

    Daniel C. Heinze

  36. The staff at the CITY MARKET/KING SOOPERS in Woodland Park, CO. are the best❣️ Michelle G., Michelle B., Deann, and Martina always go above and beyond to provide customer service. Last weekend, Martina spent 15 minutes trying to find a product for me. I love this store.

  37. The store is always clean, and stocked up. Very good customer service, and kind knowledgeable employees.

  38. The employees at my local Kroger are very helpful and always friendly. I know some work long hours and am wondering why the cashiers are required to stand all of that time rather than having the option of a chair at their registers?

  39. Pretty sad. Sad in the sense that Kroger (Fred Meyers) has sunk to the level of asking their customers to join a “club” for $39 per year so you can get the same discounts on prescriptions you get at ANY OTHER retailer. Instead of asking your customers to pay for something they should already be getting for free…ask yourself if if your company wants its customers to shop somewhere else. I for one am intending to do just that. Why shop somewhere where you are asked to be part of a “club” when you should be treated like a VALUED CUSTOMER that has shopped, and RECOMMENDED to others they shop, at Fred Meyers for YEARS. Instead of pushing the same expensive drugs due to getting, what I can only assume you are getting and in no way am sure of this, are kickbacks from the drug companies, insist on them selling you those same drugs at a FAIR price to offer to the public for a FAIR and REASONABLE cost.

    Yes that is right…I intend on taking my business elsewhere as I have found retailers willing to offer the same product for HALF of what Fred Meyers is offering. I will admit that Freddies has some products that are superior to others, With that said, I have noticed that a lot of products you are now offering are below what I would consider acceptable quality standards for the price. My advice I would suggest you take to heart very quickly; get rid of the DIP line of clothing. I purchased some “T” shirts for work about a month ago and they are all failing at the seams and will be returning the entire purchase back to the store.

  40. I was at the Fort Mitchell, Kentucky store today and my cashier was an older woman, Adrienne I believe, and she was absolutely amazing we had a great conversation about grandkids while she rang up my groceries. Then I looked around at the few other checkout lanes and realized she was the only cashier that did not have a bag boy but she never even mentioned it and bagged my groceries herself. This is what I would look for in a model employee and I will return to this store in a large part due to Adrienne’s customer service.

  41. Last several months before holiday season and since, shelves have been empty and common items missing for sale. Also notice more and more favorites have been replaced by Kroger products. Very disappointed and have been going to Walmart to get products not found at Kings any longer.

  42. My order was delivered at 1:30, much too early. I live in a senior apt. building and anyone could have walked off with it. It was supposed to be delivered between 2 and 4:00. I was not ready for it. It sat there for 1/2 hour. My cucumber was very soft and organic, as a result it was more expensive. The advocado was also very mushy. I must use it today. I had not planned to use it today.. The ground meat was the wrong kind and more expensive. I am disapointed. The shopper did a poor job and delivered it too early. I spent a lot of money today and will go to Walmart for my next order.

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